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I completely agree with everything you wrote about the student-as-consumer mindset in higher education. That, of course, is accompanied by the parents-as-consumers perspective. Your college student has "too much" work? Your baby didn't get an A in English? You object to your child being taught diverse viewpoints in poli-sci? Raise holy hell with the university administrators--or worse, withdraw donations you've pledged to make. The customer, or consumer, is always right, so you as the consumer shouldn't have to tolerate excessive workloads (!), less-than-excellent grades, or course content that allows for worldviews contrary to your own. Heaven help us.

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